Effective Date: August 20, 2026
At Pure Glow Body Care, we want every part of your experience — from order to delivery — to feel effortless and reassuring. This policy explains how we process, ship, and handle returns for purchases made through katesomervilleshop.com in the United States.
1. Who We Are
This Site and store are operated by Pure Glow Body Care.
Our address: 1056 Howard Street, Algonac, Michigan 48001
hello@pureglowbodycare.com
📞 (586) 789-6734
2. Order Processing
Orders are typically processed within 1–2 business days (excluding weekends and holidays).
During promotional events or new product launches, processing times may be slightly longer.
Once your order ships, you’ll receive a confirmation email with tracking details.
We reserve the right to refuse or cancel an order if we suspect fraud or unauthorized activity.
3. Shipping Options & Rates
We currently ship within the United States and to U.S. territories where carriers deliver.
Note: We ship to all US states, Guam, Puerto Rico, and the US Virgin Islands. Currently, we don’t ship to the Northern Mariana Islands or American Samoa.
- Standard Shipping ($5.95): 3–7 business days after dispatch. We offer free Ground Shipping on orders $35+ on every shipment to addresses within the United States (including Alaska, Hawaii and U.S. Territories). Ground Shipping for orders under $35 will have a $5.95 flat rate.
- Priority Shipping ($9.95): 2–3 business days after dispatch.
Shipping costs and available options are displayed at checkout before you complete your purchase.
Free shipping offers (when available) apply to qualifying orders after promotions, discounts, and before taxes.
Expedited Shipping methods are not available for shipments to APO/FPO, US Territories or PO Boxes.
Shipping Fees are non-refundable.
Note: We do not currently ship to P.O. Boxes, APO/FPO addresses, or international destinations from the U.S. site.
4. Order Tracking
You can track your order using the link in your shipping confirmation email. If your tracking information shows “delivered” but you haven’t received the package, please contact your carrier first, then reach out to our Customer Care team for assistance.
5. Damaged Items
We take great care in packaging your products. If your order arrives damaged or incomplete, contact hello@pureglowbodycare.com within 7 days of delivery with your order number and photos of the item(s). We’ll arrange a replacement or refund as appropriate.
6. Lost Packages
My tracking status shows my order is delayed with the carrier. What should I do?
If your order has been delayed by the shipping carrier and has not been delivered within 10 business days of the last expected delivery date, you must submit a lost package claim directly with the carrier (e.g., USPS, FedEx, UPS). Please contact the shipping carrier to initiate the claim process. We recommend keeping a record of your claim number and any communication with the carrier.
My tracking status says my order was delivered, but I never received it. What should I do?
If your tracking status shows “Delivered” but the package is missing, you must submit a claim directly with the shipping carrier as soon as possible. Once the carrier marks the package as delivered, it becomes a delivery dispute between the customer and the carrier. Contact the carrier immediately to report the missing package and file a claim. You may also want to check with neighbors or building management, as packages are sometimes misdelivered.
Who is responsible if my package is lost or missing after it has shipped?
Once a package leaves our facility and is scanned into the carrier’s system, we are not responsible for lost, missing, or stolen packages. The shipping carrier assumes responsibility for the package’s safe delivery. Any claims for lost, missing, or stolen packages must be filed by the customer directly with the carrier. We cannot file these claims on your behalf.
Our Responsibility: We ensure your order is packed correctly and handed over to the designated shipping carrier.
Note: We strongly recommend choosing a secure delivery location.
7. Returns & Exchanges
We want you to love our products. If you’re not fully satisfied, you may return eligible items within 30 days of purchase for a refund to your original payment method.
To Qualify for a Return
- The product must have been purchased directly from katesomervilleshop.com. If the products were purchased from a different retailer, please contact them directly to initiate the process.
- The product must be at least half full and returned in its original packaging.
- Shipping fees are non-refundable unless the return is due to our error.
How to Start a Return
- Please initiate your return in our returns portal. If the products were purchased from a different retailer, please contact them directly to initiate the process.
Once received and inspected, refunds are typically processed within 7–10 business days.
We do not currently offer direct exchanges; instead, please return the item and place a new order.
8. Gift Returns
If you received one of our products as a gift, we can issue a store credit for the product’s value once the item is returned. Please include the purchaser’s name and order number (if available) when contacting us.
9. Subscription Orders
If you participate in our Auto-Replenishment or Subscription program, returns are handled under this same policy. You may cancel or modify your subscription at any time by logging into your account or emailing hello@pureglowbodycare.com before your next renewal date.
10. Refund Processing Times
Refunds appear on your statement depending on your payment method and bank processing times. If more than 10 business days have passed since confirmation of your refund, please contact your payment provider directly.
11. Lost or Delayed Packages
We are not responsible for delays caused by carriers, weather, or incorrect addresses entered at checkout. However, we will assist in filing a claim or replacement when possible.
Please ensure all shipping details are accurate before submitting your order.
12. Sustainability
We package your order with the intent of safely shipping to you, while using recyclable shipping boxes and helping reduce waste.
13. Changes to This Policy
We may update this Shipping & Returns Policy periodically. Changes will take effect when posted here, with a revised “Effective Date.” If updates are significant, we’ll provide additional notice (for example, via email or banner).
14. Contact Us
Pure Glow Body Care
1056 Howard Street, Algonac, Michigan 48001
hello@pureglowbodycare.com
(586) 789-6734
Our promise: we want every experience with Pure Glow Body Care to feel caring, clear, and trustworthy; from how your order arrives to how we handle every return.